Raisebase — Frequently Asked Questions

FAQ

Raisebase — Frequently Asked Questions

What is Raisebase?

Raisebase is your AI copilot for pitch decks. Upload a deck and get a clear overview in minutes—enabling faster decisions, consistent evaluations, and less manual work.

Why Raisebase?

Quick to start: Upload a deck, see results.
On point: Actionable insights over noise.
Decide better: A consistent basis for teams & investors.
Ask anything: Q&A directly on your deck.

Who is Raisebase for?

Raisebase is built for investors (angels, VCs), accelerators, and startups.

Investors: Faster, consistent screening and apples-to-apples comparisons.
Accelerators: Structured evaluations across cohorts and deal flow.
Startups: Precise feedback, clear next steps, and investor-ready materials.

How does the analysis flow work?

Upload your pitch deck (PDF)
Automatic analysis (extraction & summarization)
Dashboard with structured insights
Q&A chat scoped strictly to your deck files

Which file types are supported?

We currently support PDF files only for uploads.

How long does an analysis take?

Typically a few minutes, depending on pages and concurrent uploads. The status moves from pending → success; if it times out it becomes failed.

Can I store multiple files per deck?

Right now, only one document per pitch deck is supported.
Multi-file per deck is on our roadmap and coming soon.

Can other users see my chat questions?

No. Each user has their own chat session per deck. We don’t persist long-term chat history for the deck dashboard.

Can I export results?

You can copy summaries today; API/CSV export is rolling out. Tell us what you need: Contact.

How does Raisebase handle my data?

We treat your data with confidentiality and care. Your pitch deck remains your property and is used solely to analyze and deliver your insights — not to train public models.
You keep full control: share only what you need and delete content at any time.
For specific requirements (e.g., DPA/data processing agreements), reach out: [email protected].

Do you use my data to train public models?

No. Your content is not used to train public models. It is only used to process your requests and to improve product reliability.

Can I delete a deck and all data derived from it?

Yes. When you delete a deck, we remove the file and all analysis data generated from it.

Do you support compliance requirements?

We follow best practices (least privilege, audit logs, encryption in transit/at rest). For DPAs or specific needs, email [email protected].

What plans are available?

Essential (starter), Pro (higher limits), and Enterprise (custom limits, SSO, SLAs). See details: Pricing.

How do limits work?

Clear. Fair. Transparent. Each plan comes with simple allowances (e.g., number of analyses).
We show your usage in product and give you a heads-up before you hit a limit.
Need more? You can upgrade anytime or add add-ons.

Which payment methods do you support?

Payments are handled via Stripe (major credit/debit cards; other methods by region). Invoices are emailed automatically.

Do you offer refunds?

Please see our Terms & Service. Questions? Contact us: Contact.

Is there an API?

An API for upload, status checks, and results retrieval is in our pipeline. Request if interested: Contact.

My analysis is stuck on 'pending' — what should I do?

No worries—this is usually easy to fix:

Refresh the page and give it a moment.
Check the file: It should be a PDF and not unusually large/long.
Re-upload or try again a bit later (during peak load).

Still stuck? Contact us [email protected] and we’ll take a look right away.

Video modal or buttons are not responding

Hard-reload and clear cache. Check for tracking/script blockers. Share browser/OS and steps to reproduce so we can investigate.

How do I contact support?

Email [email protected].

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Raisebase — Frequently Asked Questions

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