Privacy Policy

Effective Date: October, 2025

Welcome to Raisebase (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard information when you visit https://www.raisebase.ai (“Website”) or use our services.

Information We Collect

We collect two types of information:

• Personal Information (typically when you contact us, create an account, request a demo, or subscribe):

  • Name
  • Email address
  • Company and role
  • Billing details (processed via our payment provider)
  • Any information you voluntarily provide in forms or messages

• Non-Personal/Technical Information (automatically via the Website):

  • IP address and general location (country/region)
  • Browser type and operating system
  • Pages visited, actions taken, and time on site
  • Referring/exit pages and device identifiers
  • Cookie identifiers (see “Cookies and Tracking Technologies”)

How We Use Your Information

We use information to:

• Provide, maintain, and improve the Website and services
• Authenticate users and operate accounts
• Process subscriptions, invoices, and payments
• Communicate with you (e.g., service notices, demos, updates)
• Personalize and enhance user experience
• Ensure security, prevent fraud/abuse, and diagnose issues
• Comply with legal obligations and enforce our terms

Cookies and Tracking Technologies

We use cookies and similar technologies to make the Website work and to understand usage:

• Essential Cookies: Required for login, security, and core features
• Performance/Analytics Cookies: Help us measure and improve the Website
• Marketing Cookies (optional): Support retargeting/ads where enabled

You can control cookies via your browser and (where available) our consent banner.

Sharing of Information

We do not sell your personal information. We may share it with:

• Service Providers: Hosting, analytics, email, CRM, customer support, and payment processing (bound by contract/confidentiality)
• Legal/Compliance: When required by law or to protect our rights and users
• Business Transfers: In the event of a merger, acquisition, or asset sale, subject to appropriate safeguards

Where providers operate outside the EU/EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses).

Data Security

We apply industry-standard technical and organizational measures (access controls, encryption in transit, least-privilege, monitoring, backups) to protect information. No method is 100% secure, but we continually improve our safeguards.

Your Rights

Depending on your location (e.g., EEA/UK), you may have the right to:

• Access your data
• Correct or update your data
• Request deletion of your data
• Restrict or object to processing
• Receive a copy of your data (portability)
• Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details below. We may request information to verify your identity.

Third-Party Links

Our Website may link to third-party sites. Their privacy practices are their own; please review their policies before providing information.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate steps.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated Effective Date. Please review periodically.

Contact

For any privacy-related request, please email [email protected].